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Top Technology Trends for 2025

Dean Fernandes Chief Technology Officer

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Rethinking Federal Resiliency: Leveraging the New O&M to Deliver Game-Changing Transformation!

Steve Vetter Principal Strategist

The traditional approach for modernizing government IT systems and infrastructure is to allocate funding for Development, Modernization, and Enhancement within the federal agency budget cycle. This week’s blog discusses leveraging the “New O&M” approach—harnessing Operations and Maintenance budgets for Optimization and Modernization—to drive federal IT transformation. It emphasizes using AI, advanced infrastructure, and dynamic solutions for resiliency, security, and efficiency. Read more by NWN Federal Principal Strategist, Steve Vetter.

02.06.2025

NWN’s Stronger Together MentorHERship Program: Empowering Employees Through Connection and Growth

Andrew Gilman Chief Marketing Officer

January is National Mentoring Month, and at NWN, we highlight mentorship as a key to personal and professional growth. The launch of the MentHERship Program aims to foster meaningful connections and support, focusing on empowerment. The program provides employees with valuable opportunities for growth through structured, supportive relationships that benefit all. Read this week’s blog where Andrew Gilman, CMO, highlights a successful mentor pair!

01.30.2025

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Collaboration, Growth, and a Shared Vision: The Future of Leverage Information Systems

Doug Chesler CEO, Leverage Information Systems
Terry Woodruff EVP, Leverage Information Systems

As we celebrate 37 years of dedication to delivering top-notch IT services and solutions, we are excited to embark on a new chapter in our journey. Our acquisition by NWN presents a strategic opportunity for growth, innovation, and collaboration that will propel us forward in our mission to serve our clients with unparalleled expertise and […]

09.16.2024

Leveraging AI for Enhanced Contact Center Efficiency:

Kevin Basden VP of Contact Center, NWN

In our recent Pizzacast, “Planning Your AI-Powered Contact Strategy,” we delved into AI’s significance and practical applications in contact centers. Joined by Chris Miller from Five9 and Kevin Basden from NWN, we discussed key use cases, benefits, and potential hurdles in adopting AI technology. Catch the replay here!

08.27.2024

NWN Shines at APCO 2024: Showcasing Public Safety Solutions for a Safer Tomorrow

Don Pietruszki Public Safety Sales Lead

In his debut blog, Don Pietruszki, Public Safety Sales Lead, reflects on the successful Annual APCO Conference held in Orlando, where NWN made a significant impact. The team engaged with public safety professionals nationwide, highlighting our AI-powered Next Gen 9-1-1 solutions for emergency response communications. Click to read about the key advancements from APCO!

08.22.2024

Hands-on with HP’s New Gen 11 AI-Powered PCs at Exclusive Event, Hosted by NWN

Mike Patton VP, Devices

The biggest names in tech are investing resources into including generative AI in their devices, wanting to boost PCs with AI capabilities. Mike Patton, VP, Devices at NWN shares an event recap on
our highly successful one-day Gen 11 AI event delivering hands-on workshops using the latest HP and Intel devices. Read on!

08.19.2024

This week, Inc Magazine released its annual list of the fastest-growing companies, and we’re proud to announce that NWN made it for the 3rd Year!

Dan Tassone Chief Revenue Officer

This week’s blog by Dan Tassone, CRO, NWN, highlights our inclusion on the Inc. 5000 Fast-Growing Companies list! Dan emphasizes that success for us goes beyond technology—it’s about purposefully integrating tools and AI into our clients’ IT strategies to enhance culture, achieve business goals, and drive growth.

08.15.2024

Still Freezing for a Reason. NWN Supports Peter Frates Family Foundation at the 10th Anniversary Ice Bucket Challenge at Fenway Park.

Andrew Gilman Chief Marketing Officer

On August 1st, under the blazing sun at Fenway Park, history and hope converged as NWN hosted a monumental event commemorating the 10th anniversary of the Ice Bucket Challenge.

08.08.2024

NWN Supports Open Technology Solutions with Microsoft Teams for Greater Flexibility

Tony McQueen Vice President, UC&C

In celebration of our Microsoft Partner of the Year finalist award, learn how our customer, Open Technology Solutions, a credit union service organization, is partnering with NWN to transition to cloud-based solutions, simplifying its voice solutions and providing greater flexibility to staff.

07.31.2024

Why I Joined NWN: Accelerating Customer Experience through AI-Powered Services

Dean Fernandes Chief Technology Officer

In this week’s blog, NWN’s newly appointed Chief Technology Officer shares insights from his 25-year journey in IT management, managed services, and product development. Discover Dean Fernandes’ motivations behind choosing to join our team!

07.25.2024