Managed Devices

NWN Managed Devices offering provides a secure, AI-powered approach to device lifecycle management that simplifies deployment, maintenance, and support for modern hybrid workforces.

By combining AI-powered technologies with a unique Digital Employee Experience (DEX) platform and end-to-end managed services, NWN simplifies every stage of the device lifecycle, ensuring employees stay productive and connected, whether in the office or remote.

meet with an expert

Challenge

The logistics of supporting end-user devices and experiences distributed across offices, mobile, remote, and hybrid environments is growing in complexity, presenting increased security risks, and taking far too much time and resources with unsustainable manual processes that can’t keep pace with modern demands.

Solution

NWN delivers modernized device management with built-in protection, automated maintenance, and expert support with AI-powered tools resulting in fewer incidents, faster resolutions, and improved experiences. This outcome-driven approach reduces operational risks, eliminates inefficiencies, and empowers organizations to deliver secure, efficient, and future-ready workforce experience at scale.

Managed Device Services

Comprehensive Lifecycle Services

Optimize device performance and efficiency with expert-led lifecycle solutions that simplify every stage from deployment to decommissioning or recycling, using predictive analytics, automated updates, and proactive management to reduce downtime, lower costs, and ensure seamless business continuity.

Configuration & Logistics Services

Deliver devices securely and efficiently with cloud-based configuration, onsite setup, and logistics solutions tailored for hybrid work environments, ensuring smooth rollouts, minimal downtime, improved efficiency, reduced risks, and seamless business continuity.

Device Assessment & Readiness

Ensure your devices are fully optimized and prepared for peak performance with services like Fleet Readiness Assessments, offering in-depth expert insights into current performance, tailored recommendations, and best practices to support effective lifecycle management and long-term efficiency.

Service Desk & End-User Support

Deliver seamless and responsive user experiences with 24/7 Service Desk and End-User Support, offering customized onboarding, VIP user assistance, and onsite dispatch options to minimize downtime, boost productivity, and ensure teams are supported on any device, in any environment, at every step.

Procurement Services

Equip your organization with global procurement services that deliver flexible options such as Device-as-a-Service and true subscription models, a broad portfolio of laptops, desktops, tablets, and Chromebooks, along with robust OEM support, to ensure devices are aligned with your operational needs and budget requirements.

EMP Managed Device Services

Optimize device operations with AI-powered managed services delivered through NWN’s Experience Management Platform (EMP), providing real-time visibility, proactive monitoring, and integrated analytics for seamless and supported user experiences.

Cary, NC Client Success Story

Discover how the Town of Cary leads the way with its smart city design using NWN’s innovative solutions, from device management to a fully secure infrastructure upgrade. Dive into the full case study to see the remarkable impact!