Town of Cary, North Carolina partnered with Cisco and NWN to put innovation to work.

When CIO Nicole Coughlin needed to deliver a diverse list of services — ranging from town-wide wireless connectivity to a round-the-clock contact center — with a limited IT budget and staff she turned to NWN for its integrated cloud communications portfolio. Solutions included Device-as-a-Service (DaaS) to manage the town’s PCs; Unified Communications and Collaboration (UC&C) to upgrade its voice system and support conference rooms; and implementation and support of robust security.

In addition NWN’s Experience Management Platform (EMP) gave Ms. Coughlin’s team visibility into device patch compliance through real-time reporting. It provided detailed device analytics to monitor the health and performance of the PC fleet.