Latest Innovation! NWN Launches AiVA AI Assistants and Managed DEX
Featured Blog Post

Top Technology Trends for 2025

Dean Fernandes Chief Technology Officer

Read More

Meet AiVA. The New Customer Standard for an Outstanding IT Experience 

Aaron Bennett VP, EMP, NWN

This week’s blog by Aaron Bennett introduces AiVA, NWN’s intelligent virtual assistant, and our new Managed DEX platform, both launched at the 3rd Annual Newport Summit. Discover the benefits of these innovations, including resolving tech issues before they escalate into tickets, providing sentiment-aware support in over 100 languages, and offering proactive, predictive IT support from the outset. This blog is a must-read for anyone interested in learning how to leverage their system’s data better to enhance EX!

06.19.2025

Rethinking Government Modernization in the Efficiency Era

Steve Vetter Principal Strategist

In this week’s blog by Steve Vetter, he shares how Federal agencies are faced with IT modernization challenges due to limited budgets and mandates. Eliminating tech debt enables AI-driven automation, boosting resilience, efficiency, and security for future-ready, mission-critical infrastructure. Read the first in Steve’s ongoing blog series.

06.12.2025

Get NWN Blog updates delivered to your inbox.

Meet AiVA. The New Customer Standard for an Outstanding IT Experience 

Aaron Bennett VP, EMP, NWN

This week’s blog by Aaron Bennett introduces AiVA, NWN’s intelligent virtual assistant, and our new Managed DEX platform, both launched at the 3rd Annual Newport Summit. Discover the benefits of these innovations, including resolving tech issues before they escalate into tickets, providing sentiment-aware support in over 100 languages, and offering proactive, predictive IT support from the outset. This blog is a must-read for anyone interested in learning how to leverage their system’s data better to enhance EX!

06.19.2025

Rethinking Government Modernization in the Efficiency Era

Steve Vetter Principal Strategist

In this week’s blog by Steve Vetter, he shares how Federal agencies are faced with IT modernization challenges due to limited budgets and mandates. Eliminating tech debt enables AI-driven automation, boosting resilience, efficiency, and security for future-ready, mission-critical infrastructure. Read the first in Steve’s ongoing blog series.

06.12.2025

Cloud, On-Prem, or Hybrid? A No-Nonsense Guide for Business Leaders

Chris Poe VP, Intelligent Infrastructure

As business and IT leaders face increasing pressure to deliver secure, scalable, and cost-efficient technology strategies, one question keeps surfacing: Cloud, on-prem, or hybrid? The truth is, there’s no one-size-fits-all answer—and that’s exactly why NWN launched the Intelligent Cloud offering.

05.15.2025

Momentum Builds for NWN’s Metropolitan Summit: A Glimpse Into the Future of Work

Andrew Gilman Chief Marketing Officer

Momentum is building for NWN’s Metropolitan Summit! Don’t miss the keynote with Brian Gonzalez, Executive in Residence for AI & the Future of Work at Jobs for the Future, and insights from some of the sharpest minds in tech. Read more and register now!

05.01.2025

NWN Named Intel’s 2025 Partner of the Year for Community Impact. Powering the Future of AI Together

Andrew Gilman Chief Marketing Officer

We’re honored to be named Intel’s 2025 Partner of the Year for Community Impact! From Baltimore’s AI PC Lab to Ohio’s AI Education Network, big things are happening—join the movement! Read this week’s blog by NWN’s Chief Marketing Officer, Andrew Gilman.

04.29.2025

A Fresh New Look for NWN.AI

Andrew Gilman Chief Marketing Officer

NWN’s journey from a regional provider to a billion-dollar, AI-powered solutions leader reflects our commitment to innovation. Explore our new brand, solutions, website, and expert services at NWN.ai for your 2025 technology strategies. Read on for this week’s blog by NWN’s CMO, Andrew Gilman.

04.02.2025

Why Hyper-Personalized Journeys are the Next Big Thing in CX

Kevin Basden VP of Contact Center, NWN

Need an avenue to gain greater customer loyalty? In the contact center, hyper-personalized journeys leverage AI, machine learning, and real-time data to create custom CX. Moving beyond basic personalization by understanding individual needs and history for increased engagement has major benefits. Read this week’s blog on how NWN’s CX solutions integrate data across touchpoints, providing tailored experiences that meet evolving customer expectations across industries like banking, healthcare, and insurance.

03.27.2025

The Digital Employee Experience. What you need to know about DEX.

Paul Ethridge Technical Architect

Discover how to create, measure, and elevate your organization’s Digital Employee Experience (DEX) score in this week’s blog! With analytics and proactive support, watch your DEX score soar. Read more!

03.20.2025