NWN’s journey from a regional provider to a billion-dollar, AI-powered solutions leader reflects our commitment to innovation. Explore our new brand, solutions, website, and expert services at NWN.ai for your 2025 technology strategies. Read on for this week’s blog by NWN’s CMO, Andrew Gilman.
04.02.2025
Need an avenue to gain greater customer loyalty? In the contact center, hyper-personalized journeys leverage AI, machine learning, and real-time data to create custom CX. Moving beyond basic personalization by understanding individual needs and history for increased engagement has major benefits. Read this week’s blog on how NWN’s CX solutions integrate data across touchpoints, providing tailored experiences that meet evolving customer expectations across industries like banking, healthcare, and insurance.
03.27.2025
NWN’s leadership development programs, Empower and Unite, foster talent growth by enhancing leadership skills, offering personalized coaching, and creating networking opportunities. These initiatives drive innovation, growth, and company success. Read this week’s blog by Caroline Peters, Manager Org Design & Talent.
12.10.2024
AI-enabled PCs are at the forefront of innovation, transforming how we interact with our devices. Integrating neural processing units (NPUs) is a game-changer, offering unprecedented efficiency and security. This blog explores the current trends and prospects of AI-enabled PCs, highlighting the role of NPUs, the potential of Microsoft’s CoPilot+, and the Device Management solutions provided by NWN. Read on!
11.26.2024
K-12 schools nationwide are investing in campus safety technology to comply with new public safety standards. Wiseburn Unified School District, a customer of NWN, has embraced innovative technologies to enhance safety and adapt to modern learning. Discover how technology is revolutionizing the SLED space in our latest blog by NWN’s Education Account Manager, Ash Shams.
11.19.2024
This year’s Zoomtopia and WebexOne showcased exciting announcements that move far beyond traditional AI features. They capture new capabilities to transform how we connect, collaborate, and work. This week’s blog reviews the most groundbreaking developments in AI—and how NWN can support you with an end-to-end solution!
11.14.2024
As we pause to celebrate Veteran’s Day, NWN extends our gratitude to the brave men and women who have served our country. Our newly formed Veterans United affinity group plays a vital role in connecting and empowering our veterans. Read on for details.
11.08.2024
Our recent Fast Start program at the MGM Grand in Las Vegas brought together our expanded team following the acquisition of Leverage Information Systems. This initiative strengthened our federal market expertise and integrated IT solutions to deliver superior outcomes across public, private, and federal sectors.
Nabil Amiri, Director of Federal Sales, shares as we move towards 2025, how we’re more poised than ever to support federal agencies. Read on!
11.07.2024
This session turned out to be a goldmine of insights for CX tech enthusiasts and decision-makers alike! In this week’s blog recap, Kevin Basden emphasized the pivotal role of improving agent effectiveness and addressing business recovery, risk, compliance, and cost. Read on for our webinar recap on the “Orchestrated Customer Journey with Genesys” supported by NWN’s white glove service.
10.31.2024
We’re committed to fostering a culture of growth, innovation, and inclusivity. That’s why we’re excited to introduce our new mentorship program, Stronger Through MentHERship. This program represents a continuation of our efforts to support the career development and personal growth of the many women in our organization. Andrea Morrison, Chief People Officer, at NWN, shares the highlights of the program and how mentors have influenced her own career.
10.24.2024
