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Top Technology Trends for 2025

Dean Fernandes Chief Technology Officer

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Rethinking Federal Resiliency: Leveraging the New O&M to Deliver Game-Changing Transformation!

Steve Vetter Principal Strategist

The traditional approach for modernizing government IT systems and infrastructure is to allocate funding for Development, Modernization, and Enhancement within the federal agency budget cycle. This week’s blog discusses leveraging the “New O&M” approach—harnessing Operations and Maintenance budgets for Optimization and Modernization—to drive federal IT transformation. It emphasizes using AI, advanced infrastructure, and dynamic solutions for resiliency, security, and efficiency. Read more by NWN Federal Principal Strategist, Steve Vetter.

02.06.2025

NWN’s Stronger Together MentorHERship Program: Empowering Employees Through Connection and Growth

Andrew Gilman Chief Marketing Officer

January is National Mentoring Month, and at NWN, we highlight mentorship as a key to personal and professional growth. The launch of the MentHERship Program aims to foster meaningful connections and support, focusing on empowerment. The program provides employees with valuable opportunities for growth through structured, supportive relationships that benefit all. Read this week’s blog where Andrew Gilman, CMO, highlights a successful mentor pair!

01.30.2025

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The Transformative Power of AI in Collaboration: Key Highlights from WebexOne and Zoomtopia

Alvaro Riera VP of Unified Communications & Collaboration

This year’s Zoomtopia and WebexOne showcased exciting announcements that move far beyond traditional AI features. They capture new capabilities to transform how we connect, collaborate, and work. This week’s blog reviews the most groundbreaking developments in AI—and how NWN can support you with an end-to-end solution!

11.14.2024

Honoring Those Who Serve: NWN Celebrates Veterans Day 2024

Paul Flint Sr. Director, Sales Enablement & Executive Co-Chair, Veterans United
Alan Spencer Customer Exp Manager & Executive Co-Chair, Veterans United

As we pause to celebrate Veteran’s Day, NWN extends our gratitude to the brave men and women who have served our country. Our newly formed Veterans United affinity group plays a vital role in connecting and empowering our veterans. Read on for details.

11.08.2024

Fast Start Training Brings NWN and Leverage Teams Together

Nabil Amiri Director of Federal Sales

Our recent Fast Start program at the MGM Grand in Las Vegas brought together our expanded team following the acquisition of Leverage Information Systems. This initiative strengthened our federal market expertise and integrated IT solutions to deliver superior outcomes across public, private, and federal sectors.

Nabil Amiri, Director of Federal Sales, shares as we move towards 2025, how we’re more poised than ever to support federal agencies. Read on!

11.07.2024

Webinar Recap: Shifting from call centers to experience centers, and the role AI and operational efficiency play in shaping CX

Kevin Basden VP of Contact Center, NWN

This session turned out to be a goldmine of insights for CX tech enthusiasts and decision-makers alike! In this week’s blog recap, Kevin Basden emphasized the pivotal role of improving agent effectiveness and addressing business recovery, risk, compliance, and cost. Read on for our webinar recap on the “Orchestrated Customer Journey with Genesys” supported by NWN’s white glove service.

10.31.2024

Empowering Women Through MentHERship: A New Program at NWN

Andrea Morrison Chief People Officer

We’re committed to fostering a culture of growth, innovation, and inclusivity. That’s why we’re excited to introduce our new mentorship program, Stronger Through MentHERship. This program represents a continuation of our efforts to support the career development and personal growth of the many women in our organization. Andrea Morrison, Chief People Officer, at NWN, shares the highlights of the program and how mentors have influenced her own career.

10.24.2024

Mastering Hypervisor Choices: Navigating Data Center Migrations with Confidence

Ben Gent Business Architect, NWN

The Hyperconverged Infrastructure market is currently in a chaotic state due to significant changes. These developments are complicating budgetary planning for customers. Given the current landscape, it is highly advisable to consider migrating your VMware workloads. NWN offers VMware customers a range of migration strategies designed to maintain operational continuity, improve performance, and support. Read more about this topic in this week’s blog!

10.16.2024

Low Earth Orbit Satellites for Reliable Connectivity

Andrew Gilman Chief Marketing Officer

Recent news has highlighted the critical role of LEO satellite connectivity in emergency response. NWN has been at the forefront of the recovery efforts during Hurricanes Helene and Milton providing connectivity when traditional networks fail. Read today’s blog by Andrew Gilman, Host of our webinar on “Exploring Low Earth Orbit.”

10.10.2024

Frost & Sullivan Recognizes NWN as a 2024 Frost Radar™ Leader for Unified Communications

Alvaro Riera VP of Unified Communications & Collaboration

Discover why it’s crucial to adapt to a MultiCaaS world in our latest blog. As leaders in AI-powered Unified Communications and Contact Center solutions, we provide insights on investing in the right platforms, ensuring seamless training and support. Our recognition by Frost & Sullivan underscores our commitment to flexibility and sustainability. Join Alvaro Riera, VP of UC&C, as he delves into how NWN empowers customers to navigate complex hybrid environments with ease, leveraging our AI-Powered Managed Services.

09.26.2024