Meet AiVA. NWN’s AI-powered Virtual Assistant! No IT ticket required.

Smarter IT Support for a Modern Workforce

Today’s employees expect fast, intelligent tech support—without the friction of traditional help desks. 

Watch AiVA In Action

AiVA speaks 100 languages and uses natural conversation to cut support requests by 45% through automated diagnostics and resolution. Combined with NWN’s Digital Employee Experience solution, it streamlines device management and eliminates the need for ticket creation.

AiVA integrates seamlessly with a range of business operations, from ITSM to HR and Finance. It offers an intelligent, scalable solution that reduces manual processes and enhances user experience across multiple platforms.

Key Results:

• 50% support deflection from day one
• 80% faster resolution for fully automated cases
• 67% faster time to value

Why AiVA:

✔ Real-time, personalized support
✔ Fewer tickets, less downtime
✔ Proactive, AI-driven monitoring
✔ Unified observability and automation
✔ Built-in security, compliance, and scalability

Watch this short demo on the power of AiVA.
Let AiVA transform your IT support—faster, smarter, and friction-free.

Begin Your Digital Experience Now!