NWN’s leadership in public safety integrates solutions to modernize emergency response, improve resilience, and protect communities nationwide as it highlights innovation at NENA 2026 

BOSTON — June 29, 2026 — NWN, a leading AI-powered technology solutions provider, today announced expanded capabilities for its Public Safety portfolio, delivering AI-driven managed services and next-generation communication solutions that help agencies modernize emergency response infrastructure, improve situational awareness, and ensure secure, reliable service delivery. While at NENA 2026, connect with NWN experts to learn more.   

More than 200 Public Safety Answering Points (PSAPs) nationwide trust NWN to support mission-critical 9-1-1 operations, backed by decades of experience deploying and managing highly resilient communications environments. 

Advancing Public Safety with Integrated, AI-Powered Solutions 

As public safety agencies face increasing pressure from aging infrastructure, cybersecurity threats, and rising demand for real-time data, NWN delivers a comprehensive portfolio that unifies critical technologies into a seamless, managed experience. 

NWN’s Public Safety solutions include NG9-1-1 modernization, cloud-based call handling, advanced location services, CAD integration, recording and analytics, AI-driven insights, and cybersecurity and compliance capabilities—enabling faster response, improved coordination, and greater situational awareness. 

“Public safety is undergoing a fundamental transformation as agencies move from fragmented, legacy systems to fully integrated, data-driven environments,” said Brian Fichter, VP of Offerings at NWN. “NWN helps agencies seamlessly transition from legacy on-premise systems to scalable cloud-based call handling with AI-enhanced resilience and minimal disruption. By combining AI-powered managed services with best-in-class partner technologies, we’re helping organizations modernize NG9-1-1, strengthen resilience, and deliver faster, more informed emergency response when every second matters.” 

Built for Mission-Critical Environments 

NWN supports both primary and secondary PSAPs, as well as private-sector organizations including K–12, higher education, healthcare, and enterprises. By extending NG9-1-1 capabilities beyond traditional environments, NWN helps organizations improve emergency response, meet compliance mandates, and enhance safety for employees, students, and communities. 

Public safety agencies operate in complex, high-stakes environments. NWN’s Secure & Resilient by Design approach embeds cybersecurity, redundancy, and continuity into every deployment. Through its AI-powered Experience Management Platform (EMP), NWN delivers 24/7 monitoring, real-time visibility, predictive analytics, and continuous optimization to ensure uninterrupted service. 

Looking Ahead — Join NWN at NENA 2026 

NWN continues to advance public safety with AI-driven analytics, enhanced situational awareness, and unified communications—helping agencies move beyond legacy systems toward more connected, resilient operations. 

Visit NWN at Booth 140 at the NENA 2026 Annual Conference & Expo to explore the future of NG9-1-1 and mission-critical communications. 
https://www.nenaconference.com/