NWN’s Virtual Assistant, AiVA, combines the best of human expertise and AI capabilities to provide superhuman IT support. Powered by NWN’s Experience Management Platform, AiVA leverages advanced GenAI intent understanding and sentiment recognition to query your data and make smart decisions.
With real-time, data-driven conversations, intelligent decision-making, and seamless automation, the EMP platform offers a personalized, always-on solution that empowers both employees and IT teams. AiVA helps organizations reduce costs and eliminate inefficiencies in IT support, delivering accurate, up-to-date answers 24/7, all based on your company’s knowledge base.
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