Whether you need to provide your agents with easy access to specialists or seamlessly move calls between Microsoft Teams and Five9, NWN’s fully integrated Contact Center and Unified Communications offering – together with our white glove managed services – creates an integrated agent and customer experience.

Discover the benefits of a Five9 + Microsoft contact center implemented and supported by NWN managed services:

• Single source for support & billing with best-of-breed scalable cloud solutions
• FCR for higher customer satisfaction & Net Promoter Score
• Better agent-expert consultation with Five9 UC integration with Microsoft Teams
• High availability Teams Connect peering with Five9 cloud-to-cloud integration
• End-to-end solution & combined apps for a single pane of glass view through EMP