Latest Innovation! NWN Launches AiVA AI Assistants and Managed DEX
PROVIDING OPERATOR CONNECT CARRIER-GRADE TELEPHONY AND SUPPORT SERVICES, FROM A SINGLE VENDOR
Many organizations have standardized on Microsoft Teams with its robust capabilities, including collaboration and meetings. Organizations can now benefit from Operator Connect provided by NWN.
Operator Connect provides seamless, integrated calling using NWN’s high-quality and reliable voice backbone, enabling you to quickly activate numbers and call plans from the Teams Administration Center. Our Operator Connect service eliminates multiple partner relationships within organization environments by providing PSTN SIP, SBC, and Dynamic E911 services from a single vendor.
Why NWN
Key Outcomes
COVERAGE
Benefit from complete PSTN replacement in North America with the ability to support global sites with our extensive carrier network and global SBCs.
EASE OF USE
Simplicity is our goal. With just minutes, we can integrate Operate Connect and assign phone numbers to users
LEADING SUPPORT
We manage and monitor your calling environment, supporting your in-house capabilities as a single contact point with access to Microsoft Support with an available Premier Support contract for Severity 1 escalation.
DISASTER PLANS
Reroute your inbound calls to an alternate destination to provide inbound resiliency options in the event of a Teams calling service outage.
CUSTOMIZED SOLUTIONS
Our broad portfolio supports your full voice needs, including compliance call recording, video interoperability, contact center, and advanced support services.
SIP ENDPOINT & ANALOG SUPPORT
Customers have legacy solutions that must be integrated into Teams to support specific use cases. NWN provides a remote SIP registrar for 3rd party endpoints that are not certified with Teams SIP Gateway and support for Analog ATAs.
GUARANTEED RELIABILITY
Direct peering connections using Microsoft Azure Peering Services (MAPS) creates a one-to-one network connection for enhanced reliability. As a two-time Microsoft Partner of the Year award winner for Teams Calling, Meetings, and Devices, we offer the reliability and experience organizations require for voice services.
END USER EXPERIENCE ANALYTICS***: High-quality user experiences with intuitive analytics that quickly identify platform, location, and traffic-related experience factors with dynamic, drill-down dashboards
***Additional costs not included in base OC subscription
| Direct Routing as a Service | Operator Connect | |
| Emergency Calling | Dynamic and Static E911 | Dynamic and Static E911 |
| SMS/MMS | Available* | Available* |
| Number Procurement | Available via Experience Management Portal | Available via Experience Management Portal |
| Number Management | Available via Experience Management Portal | Available via Experience Management Portal |
| Number Provisioning | IT Admins assign phone numbers and policies via Experience Management Portal | Numbers visible in Microsoft Teams Admin Center |
| Coverage | North America + Global** | North America + Global** |
| Location | Pure Cloud or Hybrid | Pure Cloud |
| Support | NWN Tier 1 Support with escalations through Office 365 or Premier Support Contract | NWN Tier 1 Support and Shared Service Level Agreements (SLAs) with Microsoft |
| Cloud Contact Center SIP Interoperability | Five 9, Genesys, Nice CXOne, Anywhere 365, Luware, Landis | Five 9, Genesys, Nice CXOne, Anywhere 365, Luware, Landis |
| Service Elasticity | Available | Available |
| Interop with on-prem SBC Coexistence | Available | Available |
| Bring your own Carrier | Available | Available |
*3rd party application installed within Teams desktop/mobile
**Leverages global SBCs deployed in prime geographic AWS regions in EMEA, APAC, & South America
ABOUT NWN CAROUSEL
NWN, one of the premier Nationally Managed Microsoft Partners and multiple Microsoft Partner award winners has achieved Gold Partner Competencies with extensive experience in both on-premise and cloud-based Microsoft implementations, upgrades, and migrations. NWN holds Advanced Specializations in Teams Calling, Teams Meetings and Meeting Rooms, and Change Management and Adoption. We offer vast consulting experience, with over 3 million seats migrated to the cloud. Based on our extensive design, implementation, migration experience, certifications, proven and repeatable project methodology, and project management approach, NWN is uniquely qualified to deliver highly successful Microsoft solutions. Our deep understanding of voice and collaboration solutions allows you to work with a single partner who understands Microsoft, Avaya, Cisco, Poly, and many more to ensure your successful migration. We have one opportunity to make a positive impression on end-users as we migrate to new technologies. NWN takes great pride in supporting our customers on their Digital Transformation journey.