AI‑powered managed services unified by EMP to modernize, secure, and optimize AWS environments — faster. 

BOSTON, Mass. — March 10, 2026 — NWN, the leading AI-enabled managed service provider, today announced new capabilities built and integrated with Amazon Web Services (AWS) as part of its new Intelligent Cloud services portfolio. The expansion centers on AI‑enabled managed services delivered through the company’s patented Experience Management Platform (EMP) and includes new NWN Cloud Support under the AWS Partner‑Led Support (PLS) program, end‑to‑end Amazon Connect services, and updated availability of NWN managed services on AWS Marketplace for simplified procurement and faster time to value. 

What’s new

  • AWS Partner‑Led Support: NWN Cloud Support augments internal IT with rapid incident response and dedicated AWS expertise, helping teams focus on strategic initiatives. 
  • Amazon Connect services: From assessment and design to deployment, AI virtual agents, and ongoing management—NWN delivers turnkey CCaaS transformation on AWS. 
  • EMP‑unified visibility: EMP provides centralized, AI‑enhanced observability, analytics, and automation across IT AWS to speed remediation and improve outcomes. 
  • Managed services: NWN delivers Managed Cloud Services for AWS, helping organizations to harness the power of cloud with maximum efficiency and results, backed by certified expertise for immediate transformation and long-term cloud strategy.
  • AWS Marketplace – Newly refreshed NWN services listings on AWS Marketplace for simplified procurement and faster time to value. 
  • Resilience by design: AWS-powered Disaster Recovery‑as‑a‑Service (DRaaS) and Backup‑as‑a‑Service (BaaS) offerings to reduce downtime and data loss while supporting compliance in high‑stakes environments. 
  • Optimize spend and governance: Assessments and ongoing optimization (FinOps) to establish cost certainty and align consumption to business demand. 

How customers engage with NWN

  1. Optimize & Save — Expert assessments, governance, and cost optimization to rein in cloud sprawl and eliminate waste.
  2. Migrate to Modern — Structured migrations and strategic refactoring to AWS that maximize performance, security‑by‑design, and ROI while minimizing disruption.
  3. Fully‑Managed Experiences — 24×7 managed services plus DRaaS/BaaS, monitored and automated with consistent SLAs.

Executive Perspective

NWN emphasized the significance of this enhanced partnership, noting how unified support, AI‑enabled services, and streamlined procurement are reshaping the path to cloud modernization. “Enterprises want speed without sacrificing governance,” said Jim Sullivan, President and CEO of NWN. “By expanding our Intelligent Cloud capabilities with AWS—combining Partner‑Led Support, Amazon Connect expertise, and Marketplace‑ready services—and unifying it all with EMP, we deliver a predictable, secure, and AI‑ready cloud foundation as a managed experience.”

Customer outcomes on AWS

  • Faster time to value — AWS Marketplace procurement, proven playbooks, and managed services accelerate adoption and reduce time to impact.
  • Unified control — EMP centralizes performance, security, and spend visibility.
  • Resilience & compliance — Cloud-powered DRaaS/BaaS and secure‑by‑design architectures minimize downtime and data loss in regulated environments.
  • Cost certainty — Assessments and continuous optimization right‑size resources and improve forecast accuracy.

Availability & next steps

The new Intelligent Cloud capabilities are available beginning February 18, 2026. A public webinar on March 19, 2026 will showcase modernization paths, use cases, and customer best practices. Register here.

For more information, learn more about NWN Intelligent Cloud here. Additionally, select NWN services are offered in AWS Marketplace with more to come throughout 2026. 

Media Contact:
Kayla Catron kcatron@nwn.ai
Sr Manager, Marketing Communications. NWN