What does success look like in digital transformation? That was the question posed at NWN’ fourth annual Always On Technology Symposium, where executives discussed a winning criteria that they say can transform a business.

“Success is very subjective as we all know, but from a business perspective it is critical that we get to a point where it is objective,” said Jason Viera, chief technology officer at Carousel, based in Rhode Island. “You know in the case of AI: At what point does it make sense in my business? At what point does it not make sense?”

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