NWN’s acquisition of InterVision will combine generative AI services with contact center, cybersecurity and cloud offerings. It also opens cross-selling opportunities.

This is an excerpt from the full story that appeared in TechTarget:

Sullivan noted that NWN’s GenAI services emphasized intelligent virtual agents in the CX market. That’s one area where he sees a prime opportunity for the combined company. Both NWN and InterVision have observed customers implementing CX and virtual agents, resulting in positive ROI, he said.

To read the full story by John Moore, Industry Editor, as it appeared in TechTarget, click below.