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Past Event
Webinar: Orchestrating End-to-End Customer Journeys in the Contact Center
10.17.2024 | 1:00 PM - 2:00 PM ET
This event has already occurred.
Click here to view the event.Overview
Discover how Genesys orchestration can streamline customer interactions across multiple channels to create a seamless end-to-end experience. Learn how NWN’s AI-powered Managed Services delivered by the Experience Management Platform complements these powerful solutions, ensuring exceptional service delivery and delightful customer experiences. Don’t miss this opportunity to enhance your operational efficiency and engage with experts in the field!
Learn How to:
- Coordinate technology, interactions, and touchpoints based on customer intent to build experiences across all channels
- Automate business intelligence to uncover real-time insights about customer interactions, as they happen
- Implement seamless service delivery, real-time monitoring, and improved service resilience
Presenters
Kevin Basden
VP, Contact Center, NWN
Brian Bischoff
SVP & General Manager, Genesys Cloud
Andrew Gilman
CMO, NWN
Andrew Gilman
CMO, NWN
Andrew Gilman is the CMO and VP Alliances responsible for transforming NWN’s Company Branding and Storytelling, Corporate Communications, Press and Analyst Relations, Demand-Generation, Strategic Alliances, Field Marketing and Digital Marketing functions. Andrew brings over 15 years leading successful go-to-market (GTM) organizations for venture-backed, and publicly traded (B2B) technology companies, most recently as the Chief Customer Officer for Immuta – a pioneer in data governance for AI – where he led global sales and marketing resulting in their $20M series B. Prior to Immuta, he held several executive positions at Actifio including General Manager for their SaaS and Software portfolio, and as a founding member of the marketing team where he built and operated the demand generation, inside sales, corporate and channel marketing teams globally. Before Actifio, Andrew led solutions marketing for EqualLogic (acquired by Dell for $1.4B). Prior to Dell, he held a variety of product marketing leadership roles at EMC including leading marketing for the mid-range storage software portfolio, after graduating from EMC’s Marketing Leadership Development Program (MLDP). He frequently contributes articles to industry publications, can be found speaking at industry events and has served as an advisor to emerging technology startups. Andrew earned a B.S. in Business Administration from the Boston University School of Management, and lives outside of Boston with his wife, son and daughter.
