Transform the Employee Experience with DEX

Employees expect technology that just works. With NWN’s Digital Employee Experience (DEX), organizations can reduce friction, prevent disruptions, and improve the adoption of collaboration tools to create a more productive, secure, and engaging digital workplace.

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Challenge

Traditional IT often reacts after problems occur, driving up costs and leaving employees stuck in support cycles.

❌ Slow applications and unreliable devices
❌ Confusing tools that hurt adoption
❌ High costs and wasted IT time from reactive support
❌ Productivity losses from disruptions and downtime

Solution

DEX takes a proactive approach to improve adoption, prevent disruptions, and reduce support friction.

✅ Greater use of SaaS apps and collaboration tools
✅ Self-healing and automated workflows
✅ Proactive monitoring to prevent issues before they occur
✅ Secure & Resilient by Design

DEX Solution Components

Centralized Device Management

Provision, configure, monitor, and update devices through a unified, AI-powered platform.

Proactive Support & Self-Healing

Prevent issues before they disrupt work with AI-driven monitoring and automation.

Scalable Cloud Architecture

Support hybrid and distributed workforces with a flexible, cloud-based framework.

Experience Optimization

Continuously monitor device health and sentiment to enhance engagement and satisfaction.

Data-Driven Insights & Reporting

Leverage analytics to measure outcomes, identify trends, and guide smarter decisions.

AI-powered Managed Services

24/7 support and proactive monitoring through our Experience Management Platform (EMP) to reduce downtime and improve service quality.

Watch DEX in Action

DEX + AiVA: Better Together

DEX continuously monitors technology health and sentiment to prevent disruptions before they occur. AiVA, our AI-powered Virtual Assistant, delivers conversational IT support that resolves requests instantly. Together with EMP, they create a seamless and productive workplace.

  • Prevent issues through DEX, resolve instantly with AiVA
  • Remove friction with proactive prevention and real-time assistance
  • Turn employee sentiment into action with intelligent escalations
  • Reduce costs as AiVA handles front-line requests and DEX eliminates root causes
DISCOVER HOW DEX + AVIA WORK TOGETHER

The Business Value of Better Experiences

Maximized Workforce Productivity
Empower employees and mission-critical teams to perform at their best with seamless, reliable, and secure digital experiences

Reduced Business and Compliance Risk
Minimize exposure to breaches, regulatory penalties, and audit failures with protections that are secure and resilient by design

Accelerated Issue Resolution
Resolve problems faster with AI-powered monitoring, automation, and unified visibility through EMP

Lower Operational Costs
Reduce support overhead, avoid unnecessary hardware refresh cycles, and minimize downtime-related losses

Streamlined IT Operations
Centralize device management and automate workflows so IT teams can focus on strategic initiatives

Improved Employee Engagement
Deliver frictionless digital experiences powered by proactive sentiment monitoring, automation, and self-service

How DEX Works with EMP

NWN’s Experience Management Platform (EMP) unifies monitoring, automation, analytics, and managed services to deliver proactive, data-driven employee support.

  • Unified experience analytics → 30% increase in productivity
  • Proactive issue resolution → 50% fewer service desk contacts
  • Centralized service desk and knowledge base → faster resolutions
  • Integrated automation → 30% lower TCO
  • AI-powered managed services → continuous optimization of performance and satisfaction

Start Your Journey

Download the DEX Offering Overview

Ready to Redefine the Digital Employee Experience?

Discover how DEX and EMP can transform workforce productivity, reduce IT burden, and enhance security.

MEET WITH AN EXPERT