Customer Experience
The South Mississippi Housing Authority (SMHA), the largest housing authority in the state, serves residents across 18 offices and a 10,000‑square‑mile region. With thousands of calls coming in every day, their small two‑person IT team struggled to keep up. Long hold times, full voicemail boxes, and daily customer complaints created a significant strain on both […]
03.05.2026
Customer Success
Customer The customer is a public community college serving a coastal county in California with two campuses and many satellite locations. The Problem Migrate existing data center and legacy infrastructure to the cloud. The Vision and Challenge As part of a larger strategic initiative, the community college sought to shift its workloads to the cloud […]
12.30.2025
Resource
Cloud cost optimization savings found in on-demand costs, reserved instances, and reduced cloud wastage. Executive Summary PERQ utilizes AWS’s relational database services (RDS) and elastic compute cloud services (EC2) to support their SaaS platform, ensuring an optimal customer experience for the thousands of properties that use it. To maintain performance capabilities and manage costs effectively, […]
12.22.2025
Resource
Cloud cost optimization savings found in on-demand costs, reserved instances, and reduced cloud wastage Executive Summary PERQ utilizes AWS’s relational database services (RDS) and elastic compute cloud services (EC2) to support their SaaS platform, ensuring an optimal customer experience for the thousands of properties that use it. To maintain performance capabilities and manage costs effectively, […]
12.18.2025
Resource
Customer Land of Lincoln Credit Union is headquartered in the Midwest. They’ve been an NWN customer for about four years, using our professional services and Managed SIEM prior to this story. The Vision and Challenge Given evolving business demands and the innovating IT landscape, their strategy was to move more workloads into the cloud for […]
Customer Success
Ongoing workload optimization and resource allocation cuts costs Executive Summary Global manufacturing company looking to migrate their existing data center and legacy infrastructure to the cloud. NWN’s comprehensive managed services solution covers all of the organization’s intended AWS services, including a broad set of operation systems, containers, AWS WorkSpaces, and security services. Customer Global manufacturer […]
Resource
“I will evangelize all day every day that NWN is the number one company to go to for managed service providers,” said Philip Edge, CTO of Registrar Corp. Executive Summary Following rapid growth in 2020, Registrar Corp, a compliance solutions provider, needed a managed service provider (MSP) capable of facilitating fast and secure data migration. […]
12.16.2025
Customer Success
How a state DMV reduced call volume by 70% and transformed the constituent experience. Customer A major state Department of Motor Vehicles (DMV), responsible for essential services such as vehicle registration, licensing, driver education, and industry oversight, had begun its digital transformation journey prior to the pandemic. However, when COVID-19 dramatically accelerated the shift toward […]
09.12.2025
Customer Experience
$8.4M Saved, 3,800 Calls Deflected Daily — A Public Sector Success Story Customer A major state workforce agency delivering unemployment claims, disability insurance, and labor market insights served several hundred thousand constituents online before the pandemic. When in-person access became limited, digital demand surged, growing to several million users almost overnight. The dramatic increase exposed […]
Intelligent Workplace
The Greenmount AI Computing Resource Lab, a collaboration between NWN, Intel, Baltimore City Recreation and Parks, and the Sean Ryan Communities of Care Initiative, is transforming digital inclusion and technology access for youth with limited access to computers. The project deployed Intel-based AI PCs to a community lab and designed hands-on learning experiences to equip […]
04.24.2025