Customer Experience
IT leaders are seeking modern hybrid data solutions to address bandwidth limitations, latency issues, and network disruptions. These trends, along with the growth of Machine Learning and the Internet of Things, are driving a transformation in the data center landscape. Partnering with NWN revitalizes your data center’s performance by evaluating whether your data should be […]
09.11.2024
Customer Experience
NWN’s AI-powered Managed Services for Avaya Experience Platform (AXP) Connect drives modernization and digital transformation by bridging cloud innovations with existing Avaya on-premises infrastructure. This is a subscription solution that enhances voice capabilities in the Contact Center, modernizes desktops, and improves the employee and customer experience while preserving investments.
Customer Experience
By combining customer engagement, workforce engagement, and journey management into a single platform, along with NWN’s AI-powered Managed Services, the Genesys contact center solution eliminates the need for multiple vendors and solutions. It’s designed to scale with our customers’ growing needs, ensuring long-term satisfaction and value.
08.08.2024
Experience Management Platform
This assessment is designed for anyone — whether you’re an executive or a professional in IT, HR or Operations — to quickly reveal where your organization falls on the Modern Workplace maturity model. Plus, gain insights and recommendations to start advancing along the path to solving key challenges in unifying the digital and physical workplace.
06.25.2024
Intelligent Workplace
As technology continues to revolutionize the way we live and work, Artificial Intelligence (AI) has become an increasingly important topic of discussion among business leaders and IT professionals. At NWN’s Newport Summit, a panel of IT experts gathered to share their insights and experiences on the opportunities and risks related to AI, security, and compliance […]
Customer Experience
Watch how NWN supports Bank5 through our full portfolio of Contact Center, Security, Intelligent Infrastructure, Unified Communications, Visual Collaboration & Experience Management Platform services to provide next level technology solutions delivered with high touch and efficiency.
04.19.2024
Experience Management Platform
A recent licensing change announced by Microsoft on April 1, 2024 has altered the modern work landscape. With NWN’s expertise and end-to-end support, we help customers realize the full potential of your UcaaS strategy to drive ROI. In times of technical transition, organizations seek trusted consultants to navigate complexities and drive successful outcomes. As the […]
04.15.2024
Customer Experience
Watch how NWN supports Covetrus through our Contact Center and Unified Communications offerings to provide improved omni-channel experiences, generating cost savings achieved through consolidation and migration to a unified platform. Play video!
03.28.2024
Experience Management Platform
Explore the future of workplace communication with NWN’s Managed Microsoft Teams Calling, integrated into your digital workplace strategy and powered by the Experience Management Platform (EMP). Quickly activate numbers and call plans, enjoying a suite of tools like managed Teams devices and cloud call recording, ensuring proactive management and security.
03.27.2024
Experience Management Platform
Choose Managed Cisco Webex Calling with NWN Support Services for a revolutionized, integrated, and secure communication environment in your digital workspace. Elevate your organization’s productivity and collaboration—take the next step towards enhanced communication today.