Customer Success
How a state DMV reduced call volume by 70% and transformed the constituent experience. Customer A major state Department of Motor Vehicles (DMV), responsible for essential services such as vehicle registration, licensing, driver education, and industry oversight, had begun its digital transformation journey prior to the pandemic. However, when COVID-19 dramatically accelerated the shift toward […]
09.12.2025
Customer Experience
$8.4M Saved, 3,800 Calls Deflected Daily — A Public Sector Success Story Customer A major state workforce agency delivering unemployment claims, disability insurance, and labor market insights served several hundred thousand constituents online before the pandemic. When in-person access became limited, digital demand surged, growing to several million users almost overnight. The dramatic increase exposed […]
Public Safety
The new system prepares the city for a future including AI-fueled language translation and mapping tools that can provide first responders with a more accurate picture of where callers are located.
07.26.2023
Public Safety
Modern public safety operations require secure, continuous connectivity with access to mission-critical applications for every emergency. Whether you’re ready for cloud transformation or wish to keep your communications on-premise, our Public Safety experts will help streamline your workflow and operations for dispatch, field response and reporting, and records management functions. Our Public Safety Practice solutions […]
09.20.2022
