Managed Services

Customer Experience

The Power of Digital Employee Experience (DEX)

NWN’s Digital Employee Experience (DEX) Management provides an exceptional technology experience for every employee, at all times. By transitioning IT’s focus from the technology to the employees’ interaction with technology, DEX management empowers organizations to swiftly identify and resolve technology challenges, proactively prevent digital disruptions, and deliver a more tailored and engaging experience. Download the […]

04.02.2025

Customer Experience

NWN’s Top Technology Trends for 2025

Explore the future of technology with insights from NWN experts and leading market analysts. From AI-driven PCs to AI Assistants, and with a strong focus on Zero Trust, this eBook highlights the top trends and use cases shaping 2025. Download now to stay ahead of the curve!

03.11.2025

Customer Experience

NWN’s Modern Work Assessment and Implementation Plan for Federal Agencies

The Modern Work Assessment and Implementation Plan is a comprehensive analysis of your current IT environment, offering tailored recommendations and implementation actions to deliver a more productive, secure, flexible and modern workplace. As federal agencies focus on efficiencies and automation to meet the challenges of upgrading their IT infrastructure and adopting safe AI practices – […]

Managed Services

AI-powered Managed Services Delivered by the Experience Management Platform

Download this brief to learn how NWN’s Experience Management Platform (EMP) empowers organizations with AI-powered managed services for a digital-first workplace. Discover how EMP optimizes operations, reduces costs, and enhances user experiences through seamless digital environments, real AI automation, and human-AI collaboration. With proven results such as reduced resolution times and increased employee productivity, EMP […]

Customer Experience

Asset Assurance: Complete Control Over Your IT Assets

Gain full visibility and control over your IT assets—software, hardware, and licensing status—with Asset Assurance. Our solution automates compliance, enhances security, and optimizes costs, all from one unified platform. Delivered through NWN’s Experience Management Platform, Asset Assurance helps you manage risk, boost security, and drive cost efficiency across your entire IT environment. Download the brief […]

Customer Experience

Transform IT Support with Virtual Assistant, AiVA

NWN’s Virtual Assistant, AiVA, combines the best of human expertise and AI capabilities to provide superhuman IT support. Powered by NWN’s Experience Management Platform, AiVA leverages advanced GenAI intent understanding and sentiment recognition to query your data and make smart decisions. With real-time, data-driven conversations, intelligent decision-making, and seamless automation, the EMP platform offers a […]

Experience Management Platform

NWN’s Modern Work Assessment

This assessment is designed for anyone — whether you’re an executive or a professional in IT, HR or Operations — to quickly reveal where your organization falls on the Modern Workplace maturity model. Plus, gain insights and recommendations to start advancing along the path to solving key challenges in unifying the digital and physical workplace.

06.25.2024

Experience Management Platform

Managed Services: Keeping your operations safe from security threats

As an extension of your team, resources, and capabilities, NWN is a trusted managed services provider with solid security practices in place within our Experience Management Platform.

07.27.2023

IT-as-a-Service

As-a-Service Consumption Model for Cloud Services

Shifting to a “As-a-Service” Model The as-a-service or pay-as-you-go service model reduces redundancies in your cloud communications and technology stack. It gives you access to the latest technology and lowers the costs associated with depreciating assets and costly equipment upgrades. Advantages of the “As-a-Service” Model ✔ Transition from CapEx to OpEx✔ Lower upfront investment using with pay-as-you go pricing✔ Consolidate & manage […]

01.16.2023

Cloud

Public Safety Bundle

IT leaders across the nation are responsible for new public safety requirements within the educational landscape. They need to deliver both effective learning tools and robust infrastructure, as well as implement new compliant technologies that are required to help protect our schools. NWN has provided public safety telecommunications and technical expertise to K-12, higher education […]

08.30.2022