Customer Experience
Enhancing The Digital Employee Experience with NWN’s AiVA, an AI-powered Virtual Assistant
Our modern workforce expects instant, seamless access to tools, support, and information. Yet most IT environments are siloed, reactive, and lack end-to-end visibility—leading to friction, lower productivity, and increasing IT support costs. Meet AiVA, the AI-powered Virtual Assistant integrated into NWN’s Experience Management Platform (EMP). More than just a chatbot, AiVA uses deep device intelligence and enterprise-wide […]
05.07.2025