Intelligent Cloud

Customer Experience

Modernizing Public Services to Enable Access for Millions

$8.4M Saved, 3,800 Calls Deflected Daily — A Public Sector Success Story Customer A major state workforce agency delivering unemployment claims, disability insurance, and labor market insights served several hundred thousand constituents online before the pandemic. When in-person access became limited, digital demand surged, growing to several million users almost overnight. The dramatic increase exposed […]

09.12.2025

Partner

NWN | The Kraft Group – Video Case Study

The Kraft Group shares how NWN’s integrated communication and collaboration solutions helped streamline operations across its diverse business units. From stadium management to manufacturing, NWN’s technology enabled greater efficiency, scalability, and a unified user experience.

08.28.2025

Partner

The Official Technology Infrastructure Partner of Boston College Athletics

NWN is transforming game day from flawless headset performance for coaches and players to seamless collaboration across classrooms and offices, NWN’s EMP platform powers real-time communication and innovation.  

08.22.2025

Partner

The Official Technology Infrastructure Partner of the New England Patriots, New England Revolution & The Kraft Group

NWN is supporting The Kraft Group with intelligent technology infrastructure across its operations, including Gillette Stadium and the New England Patriots’ training facility. Through AI-powered systems and centralized management via the Experience Management Platform (EMP), NWN is helping streamline operations, enhance connectivity, and optimize performance across venues and facilities positioning The Kraft Group for innovation […]

Customer Experience

Digital-First Federal Government Solutions through IT Modernization

Federal agencies face growing pressure to modernize legacy systems while balancing security, compliance, and fiscal responsibility. NWN Federal solutions enable a seamless transformation by offering AI-powered automation, secure cloud connectivity, and full-stack visibility across your IT infrastructure. We understand that modernization is not just about new technology—it’s about aligning IT investments with mission outcomes. Learn […]

07.16.2025

Customer Experience

Enhancing the Digital Employee Experience with NWN’s DEX and AiVA

Our modern workforce expects instant, seamless access to tools, support, and information. Yet most IT environments are siloed, reactive, and lack end-to-end visibility, leading to friction, lower productivity, and increasing IT support costs. Meet AiVA, the AI-powered Virtual Assistant supported by DEX, a cloud-based platform that monitors device health and compliance issues, to streamline device […]

06.11.2025

Customer Experience

Manage your Windows 11 Migration with NWN

Starting October 14, 2025, Windows 10 will no longer receive security updates, leaving systems vulnerable to evolving cyber threats. To stay secure and compliant, businesses must upgrade to Windows 11. As a Microsoft Gold Partner, NWN is your trusted consultative partner, ensuring a smooth and secure transition to the latest operating system with cost-effective, efficient […]

05.16.2025

Customer Experience

Company Overview

Discover how NWN goes beyond technology to become your trusted partner in digital transformation. With over 30 years of expertise, AI-driven solutions, and a focus on security, collaboration, and efficiency, we help organizations create future-ready workplaces. Learn how our customer-centric approach can empower your team and accelerate your digital journey.

Customer Experience

The Power of Digital Employee Experience (DEX)

NWN’s Digital Employee Experience (DEX) Management provides an exceptional technology experience for every employee, at all times. By transitioning IT’s focus from the technology to the employees’ interaction with technology, DEX management empowers organizations to swiftly identify and resolve technology challenges, proactively prevent digital disruptions, and deliver a more tailored and engaging experience. Download the […]

04.02.2025

Intelligent Cloud

Intelligent Cloud: Design, Implement and Managed Data Center Infrastructure

NWN’s Intelligent Cloud solutions help organizations optimize application and data infrastructure for performance, security, resilience, and cost, tailored to specific workload needs. As AI grows, organizations must make smart infrastructure decisions to support development and adoption. Download our brief to learn how NWN can help you design, implement, and manage a hybrid-cloud infrastructure that meets […]

03.11.2025