Experience Management Platform

Customer Experience

Enhancing the Digital Employee Experience with NWN’s DEX and AiVA

Our modern workforce expects instant, seamless access to tools, support, and information. Yet most IT environments are siloed, reactive, and lack end-to-end visibility, leading to friction, lower productivity, and increasing IT support costs. Meet AiVA, the AI-powered Virtual Assistant supported by DEX, a cloud-based platform that monitors device health and compliance issues, to streamline device […]

06.11.2025

Customer Experience

Manage your Windows 11 Migration with NWN

Starting October 14, 2025, Windows 10 will no longer receive security updates, leaving systems vulnerable to evolving cyber threats. To stay secure and compliant, businesses must upgrade to Windows 11. As a Microsoft Gold Partner, NWN is your trusted consultative partner, ensuring a smooth and secure transition to the latest operating system with cost-effective, efficient […]

05.16.2025

Customer Experience

Company Overview

Discover how NWN goes beyond technology to become your trusted partner in digital transformation. With over 30 years of expertise, AI-driven solutions, and a focus on security, collaboration, and efficiency, we help organizations create future-ready workplaces. Learn how our customer-centric approach can empower your team and accelerate your digital journey.

Customer Experience

The Power of Digital Employee Experience (DEX)

NWN’s Digital Employee Experience (DEX) Management provides an exceptional technology experience for every employee, at all times. By transitioning IT’s focus from the technology to the employees’ interaction with technology, DEX management empowers organizations to swiftly identify and resolve technology challenges, proactively prevent digital disruptions, and deliver a more tailored and engaging experience. Download the […]

04.02.2025

Customer Experience

NWN’s Top Technology Trends for 2025

Explore the future of technology with insights from NWN experts and leading market analysts. From AI-driven PCs to AI Assistants, and with a strong focus on Zero Trust, this eBook highlights the top trends and use cases shaping 2025. Download now to stay ahead of the curve!

03.11.2025

Customer Experience

NWN’s Modern Work Assessment and Implementation Plan for Federal Agencies

The Modern Work Assessment and Implementation Plan is a comprehensive analysis of your current IT environment, offering tailored recommendations and implementation actions to deliver a more productive, secure, flexible and modern workplace. As federal agencies focus on efficiencies and automation to meet the challenges of upgrading their IT infrastructure and adopting safe AI practices – […]

Managed Services

AI-powered Managed Services Delivered by the Experience Management Platform

Download this brief to learn how NWN’s Experience Management Platform (EMP) empowers organizations with AI-powered managed services for a digital-first workplace. Discover how EMP optimizes operations, reduces costs, and enhances user experiences through seamless digital environments, real AI automation, and human-AI collaboration. With proven results such as reduced resolution times and increased employee productivity, EMP […]

Customer Experience

Asset Assurance: Complete Control Over Your IT Assets

Gain full visibility and control over your IT assets—software, hardware, and licensing status—with Asset Assurance. Our solution automates compliance, enhances security, and optimizes costs, all from one unified platform. Delivered through NWN’s Experience Management Platform, Asset Assurance helps you manage risk, boost security, and drive cost efficiency across your entire IT environment. Download the brief […]

Customer Experience

Transform IT Support with Virtual Assistant, AiVA

NWN’s Virtual Assistant, AiVA, combines the best of human expertise and AI capabilities to provide superhuman IT support. Powered by NWN’s Experience Management Platform, AiVA leverages advanced GenAI intent understanding and sentiment recognition to query your data and make smart decisions. With real-time, data-driven conversations, intelligent decision-making, and seamless automation, the EMP platform offers a […]

Customer Experience

End-to-End Support with Managed Zoom Workplace

Managed Zoom Workplace by NWN is a comprehensive Unified Communications and Collaboration solution, integrating Zoom’s AI-powered collaboration platform with NWN’s Services as the cornerstone of your managed digital workplace strategy. This service offers end-to-end support, from deployment to lifecycle services and ongoing management of Zoom Workplace, along with core essential digital workplace tools – all […]

10.01.2024