Customer Experience
The South Mississippi Housing Authority (SMHA), the largest housing authority in the state, serves residents across 18 offices and a 10,000‑square‑mile region. With thousands of calls coming in every day, their small two‑person IT team struggled to keep up. Long hold times, full voicemail boxes, and daily customer complaints created a significant strain on both […]
03.05.2026
Customer Success
Customer The customer is a public community college serving a coastal county in California with two campuses and many satellite locations. The Problem Migrate existing data center and legacy infrastructure to the cloud. The Vision and Challenge As part of a larger strategic initiative, the community college sought to shift its workloads to the cloud […]
12.30.2025
Customer Success
Ongoing workload optimization and resource allocation cuts costs Executive Summary Global manufacturing company looking to migrate their existing data center and legacy infrastructure to the cloud. NWN’s comprehensive managed services solution covers all of the organization’s intended AWS services, including a broad set of operation systems, containers, AWS WorkSpaces, and security services. Customer Global manufacturer […]
12.18.2025
Customer Experience
Learn how businesses are leveraging AI to deliver personalized experiences, streamline support, and exceed customer expectations. This resource is packed with real-world examples to inspire your next move.
12.16.2025
Customer Experience
From automating repetitive tasks to optimizing workflows, this guide showcases practical applications that save time and resources. See how AI can empower your team to focus on what matters most.
Customer Experience
Learn how AI is enabling smarter decision-making through advanced analytics and predictive modeling. This resource highlights how businesses are turning data into a competitive advantage with AI-driven insights.
Customer Experience
Whether you’re new to AI or looking to refine your strategy, this guide provides actionable insights to help you implement AI solutions effectively. From understanding the basics to identifying opportunities, it’s your first step toward innovation.
Customer Success
How a state DMV reduced call volume by 70% and transformed the constituent experience. Customer A major state Department of Motor Vehicles (DMV), responsible for essential services such as vehicle registration, licensing, driver education, and industry oversight, had begun its digital transformation journey prior to the pandemic. However, when COVID-19 dramatically accelerated the shift toward […]
09.12.2025
Customer Experience
$8.4M Saved, 3,800 Calls Deflected Daily — A Public Sector Success Story Customer A major state workforce agency delivering unemployment claims, disability insurance, and labor market insights served several hundred thousand constituents online before the pandemic. When in-person access became limited, digital demand surged, growing to several million users almost overnight. The dramatic increase exposed […]
Networking
NWN Honors Patriot Day with Personal Reflections of 9/11In remembrance of Patriot Day, NWN is paying tribute to the lives lost and the resilience of a nation by sharing heartfelt personal accounts from employees who experienced the events of September 11th, firsthand. These stories offer a powerful reminder of the impact that day had on […]
09.10.2025