Customer Success
How a state DMV reduced call volume by 70% and transformed the constituent experience. Customer A major state Department of Motor Vehicles (DMV), responsible for essential services such as vehicle registration, licensing, driver education, and industry oversight, had begun its digital transformation journey prior to the pandemic. However, when COVID-19 dramatically accelerated the shift toward […]
09.12.2025
Customer Experience
$8.4M Saved, 3,800 Calls Deflected Daily — A Public Sector Success Story Customer A major state workforce agency delivering unemployment claims, disability insurance, and labor market insights served several hundred thousand constituents online before the pandemic. When in-person access became limited, digital demand surged, growing to several million users almost overnight. The dramatic increase exposed […]
Networking
NWN Honors Patriot Day with Personal Reflections of 9/11In remembrance of Patriot Day, NWN is paying tribute to the lives lost and the resilience of a nation by sharing heartfelt personal accounts from employees who experienced the events of September 11th, firsthand. These stories offer a powerful reminder of the impact that day had on […]
09.10.2025
Customer Experience
Watch how NWN supports Bank5 through our full portfolio of Contact Center, Security, Intelligent Infrastructure, Unified Communications, Visual Collaboration & Experience Management Platform services to provide next level technology solutions delivered with high touch and efficiency.
04.19.2024
