Cybersecurity
NWN delivers modern secure, innovative, and scalable cloud solutions for major private and public sector organizations. We hold notable telecom contracts in Florida such as SUNCOM and NASPO, as well as numerous nationwide contracts. Our integrated portfolio of IT solutions, and services, provides support for a modern-day hybrid workforce.
05.12.2023
Cybersecurity
The center features real-life displays of integrated cloud solutions for hybrid workflows showcasing devices and easy-to-use visual collaboration workspace huddle rooms. This cutting-edge center gives customers the opportunity to explore and experience firsthand NWN’s solutions together with key partners HP Poly, Microsoft and Intel. The demos provide a deeper understanding of how to improve collaboration and productivity.
04.24.2023
Customer Experience
NWN creates a simplified solution for contact center cloud migration, with rapid deployment, to help businesses improve their customer service operations and stay competitive in today’s marketplace.
04.19.2023
Modern Work
As more organizations adopt hybrid work models, there is a growing need for solutions that can seamlessly support multiple platforms and vendor environments, while also providing a unified and secure collaborative experience. Workspace transformation means your organization needs more than disparate IT solutions. With NWN, you gain a trusted partner with a portfolio of integrated […]
03.01.2023
Managed Devices
Andrew Gilman, NWN’s CMO discussed how preparing for the future of work has been an opportunity for many organizations allowing them to re-imagine what the employee experience and what the customer experience can look like. “Companies are rapidly adopting a hybrid experience using cloud-based technology, where they can design a superior environment to work from […]
02.27.2023
Modern Work
The majority of businesses (58%) are encouraging a hybrid return to office in 2023 and beyond. One of the biggest challenges of a hybrid model is ensuring a consistent experience for employees and customers alike—regardless of where people choose to work or interact with a brand. Nearly all organizations (99%) believe that employee experience (EX) is important to customer […]
02.24.2023
Customer Experience
A positive customer experience is a competitive necessity and a brand differentiator for most organizations. Customers value personalized experiences through the multiple channels and expect information gathered along their customer journey to be available as it advances. Simple, fast deployments of new technologies and the “always-ready” nature of cloud services have established the expectation of […]
02.03.2023
IT-as-a-Service
Shifting to a “As-a-Service” Model The as-a-service or pay-as-you-go service model reduces redundancies in your cloud communications and technology stack. It gives you access to the latest technology and lowers the costs associated with depreciating assets and costly equipment upgrades. Advantages of the “As-a-Service” Model ✔ Transition from CapEx to OpEx✔ Lower upfront investment using with pay-as-you go pricing✔ Consolidate & manage […]
01.16.2023
Customer Experience
Whether you need to provide your agents with easy access to specialists or seamlessly move calls between Microsoft Teams and Five9, NWN’s fully integrated Contact Center and Unified Communications offering – together with our white glove managed services – creates an integrated agent and customer experience. Discover the benefits of a Five9 + Microsoft contact […]
10.24.2022
Customer Experience
Since the sudden shift to hybrid work, contact centers have undergone substantial changes as they strive to meet new demands from both customers and contact center agents. 55% of contact centers, according to Enterprise Strategy Group, hope to leverage technology to reduce costs or boost production. In this white paper, we explore how to research […]
05.18.2022