Customer Experience
A positive customer experience is a competitive necessity and a brand differentiator for most organizations. Customers value personalized experiences through the multiple channels and expect information gathered along their customer journey to be available as it advances. Simple, fast deployments of new technologies and the “always-ready” nature of cloud services have established the expectation of […]
02.03.2023
IT-as-a-Service
Shifting to a “As-a-Service” Model The as-a-service or pay-as-you-go service model reduces redundancies in your cloud communications and technology stack. It gives you access to the latest technology and lowers the costs associated with depreciating assets and costly equipment upgrades. Advantages of the “As-a-Service” Model ✔ Transition from CapEx to OpEx✔ Lower upfront investment using with pay-as-you go pricing✔ Consolidate & manage […]
01.16.2023
Customer Experience
Whether you need to provide your agents with easy access to specialists or seamlessly move calls between Microsoft Teams and Five9, NWN’s fully integrated Contact Center and Unified Communications offering – together with our white glove managed services – creates an integrated agent and customer experience. Discover the benefits of a Five9 + Microsoft contact […]
10.24.2022
Customer Experience
Since the sudden shift to hybrid work, contact centers have undergone substantial changes as they strive to meet new demands from both customers and contact center agents. 55% of contact centers, according to Enterprise Strategy Group, hope to leverage technology to reduce costs or boost production. In this white paper, we explore how to research […]
05.18.2022
IT Outsourcing
The American Rescue Plan Act (ARPA) With $1.9 trillion made available to organizations across the country spanning every industry, the American Rescue Plan Act of 2021 or ARPA, provides organizations with funding needed to modernize their technology environments. Despite the potential benefits and opportunities, interested government agencies, education institutions and healthcare organizations still find themselves […]
04.07.2022
Cybersecurity
In Texas and throughout the country, the pandemic has forced public agencies to rethink their approach to hybrid work. As the leading Cloud Communications Service Provider (CCSP), NWN enables state and local governments to fully realize the benefits of work from anywhere. Learn more in this Solution Brief.
03.18.2022
Cybersecurity
NWN’s Public Sector professionals have 30 years of experience providing technology to State & Local agencies and Education markets. Our national contracts are easy to use and provide consistent delivery at a competitive price. Learn more about our Public Sector practice in this Solution Brief.
Cybersecurity
As a certified Cisco Gold partner, NWN services the technology needs of mission-critical state agencies, K-12 school districts, colleges and universities across the nation. In this Solution Brief, learn more about our Cisco UC capabilities in the Public Sector.
Cybersecurity
As a Diamond Avaya Partner, NWN has broad experience helping state agencies, and their IT teams, design and deploy a range of Avaya platforms, including contact center, UC&C, networking, and cloud solutions. Learn more about our Avaya UC capabiliites for state and local government agencies.
Cybersecurity
NWN, a Microsoft Gold-Certified partner, has distinct competencies in both on-premise and cloud-based Microsoft implementations, upgrades, and migrations. In this Solution Brief, learn about our unique service ability to quickly deploy Teams Calling and vast consulting experience in the public sector.