Customer Experience

Customer Experience

Transform IT Support with Virtual Assistant, AiVA

NWN’s Virtual Assistant, AiVA, combines the best of human expertise and AI capabilities to provide superhuman IT support. Powered by NWN’s Experience Management Platform, AiVA leverages advanced GenAI intent understanding and sentiment recognition to query your data and make smart decisions. With real-time, data-driven conversations, intelligent decision-making, and seamless automation, the EMP platform offers a […]

03.11.2025

Customer Experience

End-to-End Support with Managed Zoom Workplace

Managed Zoom Workplace by NWN is a comprehensive Unified Communications and Collaboration solution, integrating Zoom’s AI-powered collaboration platform with NWN’s Services as the cornerstone of your managed digital workplace strategy. This service offers end-to-end support, from deployment to lifecycle services and ongoing management of Zoom Workplace, along with core essential digital workplace tools – all […]

10.01.2024

Customer Experience

AI-Driven Enterprise Data Center Solutions for the Modern Workplace

IT leaders are seeking modern hybrid data solutions to address bandwidth limitations, latency issues, and network disruptions. These trends, along with the growth of Machine Learning and the Internet of Things, are driving a transformation in the data center landscape. Partnering with NWN revitalizes your data center’s performance by evaluating whether your data should be […]

09.11.2024

Customer Experience

Innovate at your Pace with Avaya AXP and NWN’s Managed Services

NWN’s AI-powered Managed Services for Avaya Experience Platform (AXP) Connect drives modernization and digital transformation by bridging cloud innovations with existing Avaya on-premises infrastructure. This is a subscription solution that enhances voice capabilities in the Contact Center, modernizes desktops, and improves the employee and customer experience while preserving investments.

Customer Experience

Orchestrate your Contact Center for Modern Work with Genesys

By combining customer engagement, workforce engagement, and journey management into a single platform, along with NWN’s AI-powered Managed Services, the Genesys contact center solution eliminates the need for multiple vendors and solutions. It’s designed to scale with our customers’ growing needs, ensuring long-term satisfaction and value.

08.08.2024

Experience Management Platform

NWN’s Modern Work Assessment

This assessment is designed for anyone — whether you’re an executive or a professional in IT, HR or Operations — to quickly reveal where your organization falls on the Modern Workplace maturity model. Plus, gain insights and recommendations to start advancing along the path to solving key challenges in unifying the digital and physical workplace.

06.25.2024

Intelligent Workplace

2nd Annual Newport Summit

As technology continues to revolutionize the way we live and work, Artificial Intelligence (AI) has become an increasingly important topic of discussion among business leaders and IT professionals. At NWN’s Newport Summit, a panel of IT experts gathered to share their insights and experiences on the opportunities and risks related to AI, security, and compliance […]

Customer Experience

Bank5 & NWN Delivering Intelligent Banking Solutions

Watch how NWN supports Bank5 through our full portfolio of Contact Center, Security, Intelligent Infrastructure, Unified Communications, Visual Collaboration & Experience Management Platform services to provide next level technology solutions delivered with high touch and efficiency. 

04.19.2024

Customer Experience

Covetrus & NWN are improving CX through a unified contact center

Watch how NWN supports Covetrus through our Contact Center and Unified Communications offerings to provide improved omni-channel experiences, generating cost savings achieved through consolidation and migration to a unified platform. Play video!

03.28.2024

Cybersecurity

2023 Thought Leadership Hybrid Work Summit

NWN partners, customers, and experts share the latest data and innovation at the 𝟮𝟬𝟮𝟯 𝗛𝘆𝗯𝗿𝗶𝗱 𝗪𝗼𝗿𝗸 𝗦𝘂𝗺𝗺𝗶𝘁. Learn how industry leaders are Balancing Back-to-Office Investments with Better Security & Collaboration!

07.17.2023