Customer Experience
Learn how AI is enabling smarter decision-making through advanced analytics and predictive modeling. This resource highlights how businesses are turning data into a competitive advantage with AI-driven insights.
12.16.2025
Customer Experience
Whether you’re new to AI or looking to refine your strategy, this guide provides actionable insights to help you implement AI solutions effectively. From understanding the basics to identifying opportunities, it’s your first step toward innovation.
Customer Experience
Supporting the complex needs of users in a modern workplace environment requires managed service providers to offer an integrated portfolio of technologies that utilize AI and cloud to enable an agile and resilient enterprise.
11.12.2025
Customer Success
How a state DMV reduced call volume by 70% and transformed the constituent experience. Customer A major state Department of Motor Vehicles (DMV), responsible for essential services such as vehicle registration, licensing, driver education, and industry oversight, had begun its digital transformation journey prior to the pandemic. However, when COVID-19 dramatically accelerated the shift toward […]
09.12.2025
Customer Experience
$8.4M Saved, 3,800 Calls Deflected Daily — A Public Sector Success Story Customer A major state workforce agency delivering unemployment claims, disability insurance, and labor market insights served several hundred thousand constituents online before the pandemic. When in-person access became limited, digital demand surged, growing to several million users almost overnight. The dramatic increase exposed […]
Partner
The Kraft Group shares how NWN’s integrated communication and collaboration solutions helped streamline operations across its diverse business units. From stadium management to manufacturing, NWN’s technology enabled greater efficiency, scalability, and a unified user experience.
08.28.2025
Partner
NWN is transforming game day from flawless headset performance for coaches and players to seamless collaboration across classrooms and offices, NWN’s EMP platform powers real-time communication and innovation.
08.22.2025
Partner
NWN is supporting The Kraft Group with intelligent technology infrastructure across its operations, including Gillette Stadium and the New England Patriots’ training facility. Through AI-powered systems and centralized management via the Experience Management Platform (EMP), NWN is helping streamline operations, enhance connectivity, and optimize performance across venues and facilities positioning The Kraft Group for innovation […]
Customer Experience
Federal agencies face growing pressure to modernize legacy systems while balancing security, compliance, and fiscal responsibility. NWN Federal solutions enable a seamless transformation by offering AI-powered automation, secure cloud connectivity, and full-stack visibility across your IT infrastructure. We understand that modernization is not just about new technology—it’s about aligning IT investments with mission outcomes. Learn […]
07.16.2025
Customer Experience
Our modern workforce expects instant, seamless access to tools, support, and information. Yet most IT environments are siloed, reactive, and lack end-to-end visibility, leading to friction, lower productivity, and increasing IT support costs. Meet AiVA, the AI-powered Virtual Assistant supported by DEX, a cloud-based platform that monitors device health and compliance issues, to streamline device […]
06.11.2025