Customer Experience

Partner

The Official Technology Infrastructure Partner of the New England Patriots, New England Revolution & The Kraft Group

NWN is supporting The Kraft Group with intelligent technology infrastructure across its operations, including Gillette Stadium and the New England Patriots’ training facility. Through AI-powered systems and centralized management via the Experience Management Platform (EMP), NWN is helping streamline operations, enhance connectivity, and optimize performance across venues and facilities positioning The Kraft Group for innovation […]

08.22.2025

Customer Experience

Digital-First Federal Government Solutions through IT Modernization

Federal agencies face growing pressure to modernize legacy systems while balancing security, compliance, and fiscal responsibility. NWN Federal solutions enable a seamless transformation by offering AI-powered automation, secure cloud connectivity, and full-stack visibility across your IT infrastructure. We understand that modernization is not just about new technology—it’s about aligning IT investments with mission outcomes. Learn […]

07.16.2025

Customer Experience

Enhancing the Digital Employee Experience with NWN’s DEX and AiVA

Our modern workforce expects instant, seamless access to tools, support, and information. Yet most IT environments are siloed, reactive, and lack end-to-end visibility, leading to friction, lower productivity, and increasing IT support costs. Meet AiVA, the AI-powered Virtual Assistant supported by DEX, a cloud-based platform that monitors device health and compliance issues, to streamline device […]

06.11.2025

Customer Experience

Manage your Windows 11 Migration with NWN

Starting October 14, 2025, Windows 10 will no longer receive security updates, leaving systems vulnerable to evolving cyber threats. To stay secure and compliant, businesses must upgrade to Windows 11. As a Microsoft Gold Partner, NWN is your trusted consultative partner, ensuring a smooth and secure transition to the latest operating system with cost-effective, efficient […]

05.16.2025

Customer Experience

Company Overview

Discover how NWN goes beyond technology to become your trusted partner in digital transformation. With over 30 years of expertise, AI-driven solutions, and a focus on security, collaboration, and efficiency, we help organizations create future-ready workplaces. Learn how our customer-centric approach can empower your team and accelerate your digital journey.

Customer Experience

The Power of Digital Employee Experience (DEX)

NWN’s Digital Employee Experience (DEX) Management provides an exceptional technology experience for every employee, at all times. By transitioning IT’s focus from the technology to the employees’ interaction with technology, DEX management empowers organizations to swiftly identify and resolve technology challenges, proactively prevent digital disruptions, and deliver a more tailored and engaging experience. Download the […]

04.02.2025

Customer Experience

Customer Experience: Shifting Customer Service to Dynamic, AI-driven Journeys

NWN’s Customer Experience solutions assist organizations in adopting cloud-based AI, automation, and digital channels to improve overall experiences. Our consultative approach shifts customer service to dynamic, AI-driven journeys. Download our brief to learn how NWN can help you design, implement, and manage a hybrid-cloud infrastructure in the Contact Center that meets your current and future […]

03.11.2025

Customer Experience

NWN’s Top Technology Trends for 2025

Explore the future of technology with insights from NWN experts and leading market analysts. From AI-driven PCs to AI Assistants, and with a strong focus on Zero Trust, this eBook highlights the top trends and use cases shaping 2025. Download now to stay ahead of the curve!

Customer Experience

NWN’s Modern Work Assessment and Implementation Plan for Federal Agencies

The Modern Work Assessment and Implementation Plan is a comprehensive analysis of your current IT environment, offering tailored recommendations and implementation actions to deliver a more productive, secure, flexible and modern workplace. As federal agencies focus on efficiencies and automation to meet the challenges of upgrading their IT infrastructure and adopting safe AI practices – […]

Customer Experience

Asset Assurance: Complete Control Over Your IT Assets

Gain full visibility and control over your IT assets—software, hardware, and licensing status—with Asset Assurance. Our solution automates compliance, enhances security, and optimizes costs, all from one unified platform. Delivered through NWN’s Experience Management Platform, Asset Assurance helps you manage risk, boost security, and drive cost efficiency across your entire IT environment. Download the brief […]