At NWN, we don’t talk about culture as a poster on a wall. We live it—every day—in how we serve clients, support teammates, and deliver offerings that actually move the needle. That’s why I’m thrilled to share that NWN has been recognized by Comparably with Best Company Culture 2025, capping a year of honors that reflect what our team already knows: culture is our competitive advantage. 

This recognition is especially meaningful because it’s based on the voices of our employees. Real feedback. Real experiences. Real outcomes. When our people say we’re a great place to work, our customers feel it—through more reliable delivery, faster innovation, and a relentless focus on outcomes. 

 

Customer obsessed—and it shows 

Being “customer obsessed” isn’t a slogan; it’s our operating system. In 2025 we strengthened execution across every stage of the customer journey—design, implement, adopt, and manage—so clients see value faster and sustain it longer. That’s why our Customer Net Promoter Score climbed into world-class territory this year, powered by more than 15,000 survey responses across our programs. The punchline: happier customers, stronger partnerships, and projects that ship on time with measurable impact. 

We’ve also invested in the operational backbone that makes great service repeatable: our Experience Management Platform (EMP). EMP gives customers real-time observability, outcome tracking, and service quality analytics across Intelligent Workplace, Customer Experience, Managed Devices, Cybersecurity & Public Safety, Connectivity, and Intelligent Cloud. Translation: fewer surprises, faster fixes, and better ROI. 

 

Culture that compounds 

What makes our culture work? Five simple values we hold ourselves to: 

• Customer Focus 

• Accountability 

• Teamwork 

• Innovation 

• Integrity 

Those values show up in the small moments—how we run meetings, give feedback, and resolve issues—and in the big ones, like how we collaborate with clients to build AI- powered, secure by design solutions at scale. They also show up in our numbers: employee sentiment remains in the mid80s on eNPS, a level reserved for top performing cultures, and we continue to see high employee participation in development programs, Affinity Groups, and leadership initiatives. 

 

2025: A year of milestones 

Comparably’s end of year honors cap what was already a standout run for NWN. Across the year, our employees’ ratings earned recognition in multiple categories that matter: 

• Best Company Perks & Benefits 

• Happiest Employees 

• Best Sales Teams 

• Best Leadership Teams 

• Best Career Growth 

• Best Company for Diversity 

• Best Company for Women 

• Best Company Outlook 

Taken together, these awards validate the environment we’ve built: a place where people can do the best work of their careers, grow fast, and feel proud of the impact they’re making. 

 

AWS re:Invent: GenAI finalist, real-world outcomes 

Last week in Las Vegas, NWN made its first appearance at AWS re:Invent, where we were named a finalist for the Global Public Sector GenAI Consulting Partner of the Year. That recognition isn’t about trophies; it’s about outcomes. In the public sector—where resilience, security, and cost control are mission critical—our AI-powered managed services, DRaaS on AWS, and Amazon Connect modernizations help agencies deliver better experiences with lower risk and lower cost. 

Our message to clients is simple: AI should be useful, not just shiny. We’re building with governance, performance, and sustainability in mind—so you get tangible business results, not just pilot theater. 

 

Why this matters for customers 

Awards are nice. Winning for customers is better. A strong culture attracts and retains great talent, which shows up as: 

• Higher service reliability through disciplined runbooks and real-time observability in EMP 

• Faster time to value using outcome based playbooks for cloud modernization, intelligent workplace, and contact center 

• Lower total cost of ownership with AI-driven operations that prevent issues before they impact users 

• Security by design across workplace, data, and cloud—because protection should be built-in, not bolted on 

In short: our culture isn’t just good for NWN; it helps our clients win. 

Thank you, team 

To every NWN teammate: thank you. Your craftsmanship, care for customers, and bias for action created this moment. Culture is never “done”—we’ll keep raising the bar in 2026 with deeper partnerships, more innovation in EMP, and even tighter alignment between our delivery teams and the outcomes our customers expect. 

Onward—together into 2026.