Every analyst, customer, and partner we’ve ever spoken with has echoed the same. Cloud contact centers have undergone substantial change as they strive to meet new demands from both customers and agents.
This month’s eXcellerate webinar focused on “How to Fast Track Customer Engagement in the Cloud Contact Center.” Attendees learned that to effectively shift from on premise to cloud, you must choose a partner, and platform, that can deliver product features, capabilities, professional services, and support with precision.
Andrew Gilman, NWN’s CMO, chats with Kevin Basden, VP of Contact Center along with special guest, and NWN customer, Joe Friedrichsen, Managing Director, BCBSRI. Joe walks us through BCBSRI’s transition from a disparate legacy on-prem system to a secure contact center solution that included intelligent, automated self-service features with a single source for reporting; reducing agent training and improving regulatory compliance.
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Customers don’t need another vendor. They need orchestrated outcomes. That distinction is reshaping how technology companies work together. It is quickly becoming the dividing line between partners who add friction and those who deliver meaningful value. The Ecosystem Is Realigning Around AI Technology partnerships have always evolved alongside major platform shifts, but the current transformation […]
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Agentic AI is moving faster than almost any technology platform shift we have observed, and it’s leaving a lot of enterprises stuck. Fewer than 40% of organizations have progressed past the experimentation phase. Turning over authority to operate autonomously requires the cloud architecture, data readiness, governance, cybersecurity, and operational discipline that turn a promising pilot into a system enterprises can trust to make the right decisions in the moment and take action. NWN is uniquely positioned […]
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I’m proud to share that NWN has once again been named to CRN’s 2026 Solution Provider 500 list, achieving a Top 50 ranking for the first time at #48. While rankings are meaningful, what matters most is what they represent. This recognition reflects the dedication of our employees, the trust of our customers, and the strength of the […]
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Great employee experiences don’t just create great workplaces. They create better customer experiences, stronger teams, and organizations that can adapt and grow. At NWN, we’ve always believed that investing in our people is one of the most important investments we can make, which is why being recognized as a Top Workplace is so meaningful. As the […]
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