Go From “I Can’t Work” to “I’m Back Online” In Seconds

Meet NWN’s AI Virtual Assistant (AiVA), designed to cut costs and speed resolutions with intelligent automation. It provides instant, 24/7 support for everyday IT issues, from account unlocks to device troubleshooting.

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Challenge

70% of IT tasks could be automated, and 40% of onsite issues need no human help, yet support remains slow and costly.

❌ Long resolution times that slow work
❌ High costs from repetitive tickets
❌ Inconsistent support across devices
❌ Difficulty scaling IT services

Solution

AiVA lowers costs, speeds up resolutions, and fosters a more productive and engaged workforce

✅ Conversational, 24/7 self-service
✅ Automated resolution of routine IT issues
✅ Seamless escalation to live agents with full context
✅ Scalable and Secure & Resilient by Design

How AiVA Makes a Measurable Difference

50% Deflection from Day One
Lower cost and reduce IT workload

80% Faster Resolution
Boost employee productivity

67% Faster Time to Value
Realize ROI sooner

AiVA Solution Components

GenAI Intent & Sentiment Recognition

Understands employee requests and emotions to deflect inquiries from day one.

Real-Time Data Conversations

Delivers precise, contextually relevant answers throughout the organization.

Intelligent Automation

Diagnoses issues and resolves routine IT support tasks without human intervention.

Multi-Channel Access

Seamlessly access support through MS Teams, Slack, web, our Company Portal, and various other channels.

Seamless Integration

Connects with ITSM, HR, and Finance systems for comprehensive support.

AI-powered Managed Services

24/7 support and proactive monitoring with our Experience Management Platform (EMP).

Watch AiVA in Action

AiVA + DEX: Better Together

AiVA delivers conversational IT support that resolves requests instantly. Digital Employee Experience (DEX) continuously monitors technology health and sentiment to prevent disruptions. Together with EMP, they create a seamless and productive workplace.

  • Resolve issues instantly with AiVA, backed by DEX’s device intelligence
  • Remove friction by combining proactive prevention with real-time assistance
  • Turn employee sentiment into actionable insights
  • Reduce costs as AiVA handles front-line requests and DEX eliminates root causes
Explore the Power of AIVA + DEX Together

The AiVA Advantage

Faster Resolution Times
Resolve issues instantly with intelligent automation

Immediate Impact
Deliver measurable results from day one

Cost Efficiency
Lower IT overhead while improving service quality

Enhanced Employee Experience
Provide intuitive, 24/7 support in over 100 languages

Scalable Operations
Flexible, cloud-based AI-powered support that grows with your organization

Secure & Resilient by Design
Ensure confidentiality, compliance, and reliability

How AiVA Works with EMP

NWN’s Experience Management Platform (EMP) provides the visibility, automation, and managed services that make AiVA possible.

  • Centralized AI-driven support → 50% reduction in service desk contacts
  • Experience analytics with 360° IT visibility → 30% increase in productivity
  • Digital Employee Experience integration → improved satisfaction & monitoring
  • Asset assurance via unified IT data → 58% lower cost per contact
  • AI-powered managed services blending people + automation → 30% lower TCO

AiVA for HR: Your 24/7 Partner in People Ops

Start Your Journey

Download the AiVA Offering Overview

Ready to Transform your Employee Experience?

Discover how AiVA and EMP can reduce costs, improve efficiency, and improve employee satisfaction across your organization.

MEET WITH AN EXPERT