EMPower Your Workforce

Go beyond traditional IT management with the Experience Management Platform (EMP). Address the unique challenges of complex IT systems, inefficient workflows, and a poor end-user experience.

Centralized AI-Driven Support

EMP leverages Agentic AI and automation to deliver proactive insights and seamlessly automate workflows. It provides self-service IT support using proactive monitoring to identify and remediate issues, helping clients reduce costs and improve efficiency.

Proactive Issue Resolution

Proactively address issues ensuring uninterrupted productivity. Discover flexible and scalable IT Service Desk solutions allowing you to recoup lost productivity

Personalized Technology Experiences

Digital first, always on approach, allowing employees to access IT in their channel of choice.  IT your way, when you want it and how you want it.  We make IT simple!

Solving Modern Work Challenges

Transform IT Support with Virtual Assistant, AiVA 

NWN’s Virtual Assistant, AiVA, combines the best of human expertise and AI capabilities to provide superhuman IT support. Powered by NWN’s Experience Management Platform, AiVA leverages advanced GenAI intent understanding and sentiment recognition to query your data and make smart decisions.

EMP: The Heartbeat of the Employee Journey

With real-time, data-driven conversations, intelligent decision-making, and seamless automation, the EMP platform offers a personalized, always-on solution that empowers both employees and IT teams.

AI-Powered Support Desk

Support services through intelligent interactions, reducing resolution times and increasing satisfaction.

Automated Workflows

AI adapts to your unique IT needs, delivering customized workflows that maximize productivity across platforms and devices.

Experience Analytics

Real-time insights into IT health with a 360-degree view, empowering proactive management and optimization.

AiVA AI Virtual Assistant

GenAI intent understanding and sentiment recognition to deflect inquiries from day one.

Asset Assurance

Unified IT management data to enhance service assurance and optimize asset performance.

Managed Services

World Class 24/7 talent with AI and human expertise.

Benefits of EMP

Predictable Costs

Consolidate multiple tools into a single platform, reducing integration time and costs.

Increased Productivity

Free up IT resources for more strategic initiatives.

Unified IT Insights

Gain a full view of IT health to manage and optimize proactively.

EMP’s Business Values

50%

58%

cost per contact

30%

reduction in total cost of ownership