AI-Powered Managed Services
Our Experience Management Platform unifies operations, automates workflows, and simplifies IT. Providing a central solution to boost productivity, reduce downtime, and enhance the employee experience. Discover how our world-class support can transform your modern work journey.
EMPower Your Workforce
Go beyond traditional IT management with the Experience Management Platform (EMP). Address the unique challenges of complex IT systems, inefficient workflows, and a poor end-user experience.
Centralized AI-Driven Support
EMP leverages Agentic AI and automation to deliver proactive insights and seamlessly automate workflows. It provides self-service IT support using proactive monitoring to identify and remediate issues, helping clients reduce costs and improve efficiency.
Proactive Issue Resolution
Proactively address issues ensuring uninterrupted productivity. Discover flexible and scalable IT Service Desk solutions allowing you to recoup lost productivity
Personalized Technology Experiences
Digital first, always on approach, allowing employees to access IT in their channel of choice. IT your way, when you want it and how you want it. We make IT simple!
Solving Modern Work Challenges
Keep employees informed about device performance and system health to reduce uncertainty and increase trust in IT services. Move from reactive to proactive!
Advanced visibility tools and AI Virtual assistants offer fast, intuitive solutions for resolving issues while enabling live-agent escalation for complex problems. We do IT for you!
Unify data from cloud and on-prem infrastructure, applications, and devices into a single platform simplifying the complex.
Gather feedback and measure satisfaction to continuously improve IT services, demonstrating that your organization listens to and acts on employee needs.
Top technical talent, comprehensive visibility, workflow optimizatioTop technical talent, comprehensive visibility, workflow optimization, and data analytics.
Transform IT Support with Virtual Assistant, AiVA
NWN’s Virtual Assistant, AiVA, combines the best of human expertise and AI capabilities to provide superhuman IT support. Powered by NWN’s Experience Management Platform, AiVA leverages advanced GenAI intent understanding and sentiment recognition to query your data and make smart decisions.
“Our partnership with NWN allowed us to continue to serve our over 4 million customers. We also gained critical visibility into our ticketing, reporting, and full IT networking environment.”
Carmine Buffa
Sr IT Director, HomeServe
EMP: The Heartbeat of the Employee Journey
With real-time, data-driven conversations, intelligent decision-making, and seamless automation, the EMP platform offers a personalized, always-on solution that empowers both employees and IT teams.
Digital First Employee Experience
AI-Powered Support Desk
Support services through intelligent interactions, reducing resolution times and increasing satisfaction.
Automated Workflows
AI adapts to your unique IT needs, delivering customized workflows that maximize productivity across platforms and devices.
Experience Analytics
Real-time insights into IT health with a 360-degree view, empowering proactive management and optimization.
AiVA AI Virtual Assistant
GenAI intent understanding and sentiment recognition to deflect inquiries from day one.
Asset Assurance
Unified IT management data to enhance service assurance and optimize asset performance.
Managed Services
World Class 24/7 talent with AI and human expertise.
Benefits of EMP
Predictable Costs
Consolidate multiple tools into a single platform, reducing integration time and costs.
Increased Productivity
Free up IT resources for more strategic initiatives.
Unified IT Insights
Gain a full view of IT health to manage and optimize proactively.
EMP’s Business Values
30%
increase in employee productivity
50%
reduction in service desk contacts
58%
cost per contact
30%
reduction in total cost of ownership
